In this report we share the findings from our ninth and largest-ever global supply chain survey. We’ve drawn on the insights of more than 500 supply chain experts in Europe, North America and Asia, from companies of all sizes and across a wide range of industries. We’ve also picked out two groups of companies and compared their performance. The Leaders, as we’ve called them, have consistently outperformed their peers, while the Laggards have consistently underperformed — both financially and operationally. The Leaders in our survey point to the future. They have supply chains that are efficient, fast and tailored — a model that lets companies serve their customers reliably in turbulent market conditions and that differentiates between the needs of different sets of customers.